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Building Trust: The Foundation of Positive Relationships at the Sure Start Children’s House

  • JEB
  • Jun 5
  • 2 min read

Updated: Jun 13

Introduction

At the Sure Start Children’s House, building trust is the foundation for fostering positive and lasting relationships with visiting families.

Professionals combine their expertise with personal warmth and engagement to create a welcoming and supportive environment.

But how exactly is this trust established—and why does it matter so much?


A Unique Approach: Families Growing Together

What makes the Sure Start Children’s House special is that parents and children participate together in services.

  • Expectant mothers can seek support even before the baby is born.

  • Children are welcomed from infancy up to the age of three.

From the very beginning, families are seen as active partners in their children’s development, not passive recipients of services.


The First Step: Overcoming Hesitation

When families first arrive, hesitation is natural.

Parents may feel unsure about opening up or uncertain about how the Children’s House can support them.

The goal is clear: to build a relationship of trust—helping parents feel secure, respected, and empowered to support their child’s healthy development.

Trust is built gradually, and it depends not only on professional knowledge but also on genuine personal connection.


Creating a Warm and Family-Friendly Atmosphere

From the very first meeting, we focus on:

  • Meaningful conversations: Listening without judgment

  • Positive reinforcement: Highlighting the child’s unique strengths

  • Empathy and encouragement: Supporting parents in their role

A warm, welcoming atmosphere helps families feel safe.

As trust grows, we can work together to identify developmental needs, set goals, and support practical changes in daily routines.

Individualized Attention and Respect for Diversity

Every family is unique.

We take into account:

  • Social and economic backgrounds

  • Cultural traditions and customs

Tailored support ensures that each family receives the help they need in a way that honors their identity and respects their values.

Clear, empathetic communication is at the heart of everything we do.

Building trust is a slow, meaningful process—sometimes unfolding over three to four years, starting as early as pregnancy.


Conclusion

By creating a trusting and supportive environment, the Sure Start Children’s House strengthens families, nurtures children’s development, and builds lasting bonds that can transform lives.

Learn more about our programs and initiatives:

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SUSIEE: Sustainability and interculturality in 0-3 early childhood education and care

(Project Number 2023-1-ES01-KA220-SCH-000153355) is a strategic partnership within the Erasmus+ Programme of the European Commission. It is a school education project, financed through the Spanish National Agency, SEPIE.
The European Commission's support for the production of this publication does not constitute an endorsement of the contents, which reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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